What factors does CRA consider to make the decision?

When circumstances are beyond the taxpayer’s control, an inability to pay, or financial hardship prevent meeting tax obligations, the CRA will consider the following when determining whether to cancel or waive penalties and interest:

-- Taxpayer’s tax return filing and payment history
-- Whether the taxpayer knowingly let a balance owing exist which resulted in additional interest
-- Whether the taxpayer took reasonable care in managing tax affairs
-- If action was taken quickly to correct any delay or omission