My Client's Efile got rejected due to error related SIN or Name

If your efile gets rejected due to an issue related to name or SIN, this means there is a discrepancy between the information you are entering and the information that the CRA has on their file.

To resolve this issue:

• Please confirm the name and SIN number using the original SIN card or documentation
• You can confirm the name by checking on CRA My Account
• If the issue is still not resolved, please contact the CRA to confirm the name and SIN related information