I have activated the software with a certain EFILE number, but my EFILE number has changed. Under tools and preferences, under the preparer tab, I have changed my EFILE number to the new one. When I try to electronically file, I get the message, “The EFILE number does not match the registration of the license.” How can I register the license with the new EFILE Number?

Question

I have activated the software with a certain EFILE number, but my EFILE number has changed.  Under tools and preferences, under the preparer tab, I have changed my EFILE number to the new one.  When I try to electronically file, I get the message, “The EFILE number does not match the registration of the license.”  How can I register the license with the new EFILE Number?

Accepted Answer

If you have changed your EFILE number to the new one under the preparer tab of preferences, you need to email support@taxtron.ca or call (416) 491-0333 so that we can register your new EFILE number with the license that was activated with your old EFILE number.